బ్యాకెండ్ ఎగ్జిక్యూటివ్

Job Title: Customer Relations Manager
Company: Detailing Bull

Job Summary:

The Customer Relationship Manager will handle customer queries and requests in Detailing Bull through email, live chat, and social media channels. The primary responsibility is to manage and resolve customer issues, assist with the inquiries, and ensure customer satisfaction at every stage of the journey. This role requires a combination of technical knowledge about automotive products and services, along with excellent communication skills and a customer-first mindset.

Key Responsibilities:

1. Managing Customer Inquiries:

   • Respond to customer queries via email, live chat, and social media in a timely, professional, and empathetic manner.

   • Provide information on services, such as maintenance schedules, recall notices, and after-sales support.

2. Issue Resolution & Problem-Solving:

   • Investigate and resolve customer complaints related to services ensuring the process is efficient and within company guidelines.

   • Assisting customers in scheduling maintenance appointments.

   • Handle service-related inquiries, such as service bookings, availability, and warranty claims.

3. Building Strong Customer Relationships:

   • Cultivate lasting relationships with customers by following up on past interactions and ensuring complete satisfaction after resolving issues.

   • Educate customers on new offerings, promotions, and updates, helping them feel confident in their purchases and services.

   • Provide a personalized customer experience, acknowledging customers’ unique needs and responding with tailored solutions.

4. Collaborating Across Departments:

   • Escalate complex or high-priority cases to relevant departments or managers while ensuring the customer is informed throughout the process.

   • Participate in team meetings and feedback sessions to contribute ideas for improving customer service processes and enhancing the overall customer experience.

5. Customer Feedback Collection & Insights:

   • Gather feedback from customers through various touch points to assess their satisfaction and experience with the company’s products and services.

   • Identify trends, recurring issues, and potential areas for improvement, offering suggestions for process or product enhancements.

   • Track and report customer satisfaction metrics, working to continuously improve customer retention and loyalty.

6. Advising Customers on Products & Services:

   • Provide expert advice on vehicle features, upgrades, and service packages, ensuring customers are aware of all available options to enhance their experience with Detailing Bull.

7. Maintaining Accurate Records:

   • Log and document all customer interactions, issues, and resolutions within the system to ensure consistency in follow-ups and service tracking.

   • Ensure that all communications comply with company policies and that customer data is securely managed.

Qualifications:

1.      Excellent written communication skills with attention to detail.

2.      Strong problem-solving abilities and critical thinking to address customer concerns.

3.      Empathy and a customer-first mindset, with the ability to handle complaints effectively.

4.      Strong organizational and multitasking skills, thriving in fast-paced environments.

5.      Patience and active listening, ensuring thoughtful and empathetic customer interactions.

• It is a Full Time బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ job for candidates with 0 - 6+ years Experience.

బ్యాకెండ్ ఎగ్జిక్యూటివ్ job గురించి మరింత

1. బ్యాకెండ్ ఎగ్జిక్యూటివ్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 0 - 6+ years Experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹16000 - ₹22000 నెలకుని మీరు ఆశించవచ్చు. ఇది గుర్గావ్లో Full Time Job.
3. బ్యాకెండ్ ఎగ్జిక్యూటివ్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ బ్యాకెండ్ ఎగ్జిక్యూటివ్ jobకు 6 working days ఉంటాయి.
4. ఈ బ్యాకెండ్ ఎగ్జిక్యూటివ్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ బ్యాకెండ్ ఎగ్జిక్యూటివ్ jobకు కంపెనీలో ఉదాహరణకు, DETAILING BULLలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ బ్యాకెండ్ ఎగ్జిక్యూటివ్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: DETAILING BULL వద్ద 1 బ్యాకెండ్ ఎగ్జిక్యూటివ్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ job కొరకు కేవలం మహిళా అభ్యర్థులు మాత్రమే apply చేయవచ్చు.
8. ఈ బ్యాకెండ్ ఎగ్జిక్యూటివ్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ బ్యాకెండ్ ఎగ్జిక్యూటివ్ jobకు 11:00 AM - 07:00 PM టైమింగ్ ఉంటుంది.