Requirements
• Excellent command of English.
• Technical skills (Word, Excel, PowerPoint, Internet research, internal &external databases).
• Personality competencies: analytical thinking, attention to detail, excellent time management.
• Problem-solving and quality-oriented attitude.
• Ability to work with different people/institutions and exhibit diplomacy when it is needed.
• Ready to adapt to potential changes.
• Focused and serious approach to work.
Responsibilities:
• Acts as a verifier of background checks, to phone source institutions for verifications or as a process or using her/his language competencies.
• Works on several assigned background checks or data verification checks.
• Makes research and review of the cases.
• Monitors the progress of the cases that are assigned on queue.
• Reviews process for existing cases and participates in the processes built for new cases.
• Works with Operations to ensure that correct language templates are used.
• Spot checks outgoing emails for correct language usage.
• Makes sure the appropriate standard wording is used for the specific cases.
• Acts as searcher-makes, sure meeting the deadlines according to the procedures.
• Monitor’s workloads to ensure there are no delays and escalates any delay issues.
• Helps resolve training and/or process issues.
• Daily communication with varying Sources in a variety of locations, using a different approach, corresponding to the process.
• Using the language competencies to maintain permanent sources for more effective communication and dealing with cases.
• Respects Clients Service Level Agreements always