Answering and Directing Calls:
Efficiently handling incoming calls and routing them to the correct individuals or departments.
Maintaining Call Records:
Keeping accurate records of calls, including caller information, call duration, and purpose of the call.
Providing Customer Service:
Addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
Administrative Tasks:
Handling tasks such as scheduling appointments, managing calendars, and preparing documents.
Team Coordination:
Collaborating with other team members, providing updates, and contributing to overall team efficiency.