Job Description:
We are seeking an experienced Operations Profiles to oversee our travel operations,
including air ticketing, hotel reservations, cab services, and tour packages. The ideal
candidates will have a strong background in the travel industry and excellent leadership skills.
Key Responsibilities:
Air Ticketing:
· Book tickets through GDS software and other portals.
· Liaise with airlines for best-negotiated fares.
· Resolve issues related to airline tickets (bookings, cancellations, additional tickets).
· Maintain strong PR with airlines.
· Analyze air tour budgets and secure lower fares.
Hotel Reservations:
· Handle hotel reservations, ensuring timely and accurate bookings.
· Negotiate competitive rates with hotels.
· Maintain a database of preferred hotels.
· Establish relationships with potential hotel partners.
· Oversee billing processes and payment reconciliation.
Operations Management:
· Draft and implement corrective action plans and procedures.
· Manage a team for demand planning and vendor negotiations.
· Build long-term relationships with clients.
· Stay updated with industry changes.
· Assist with day-to-day operations and vendor management.
Train & Bus Reservations:
· Process and manage train and bus booking requests efficiently.
· Verify and input client details into booking systems accurately.
· Coordinate with vendors and suppliers to confirm availability and secure bookings.
· Update and maintain Excel sheets with booking data, cancellations, and other relevant information.
· Monitor booking schedules to prevent overbooking or service gaps.
· Address client queries and provide excellent customer service.
· Handle booking modifications, cancellations, and special requests.
Fleet Management:
· Handle Taxi Booking for clients, ensuring timely and accurate bookings
· Collaborate with vendors to negotiate competitive rates.
· Maintain a database of preferred Cabs and vendors , including their amenities, pricing, and policies.
· Establish strong relationships to expand our network and offer a wider range of options.
· Negotiate contractual agreements with Taxi vendors to secure favourable terms, exclusive rates.
· Collecting payment from customers for booking, including cash, credit card transactions
· Entering customer information into a computer system to issue tickets or update records.
· Explain applicable fees and taxes for each ticket.
· Helping clients with travel-related question
Requirements:
· Bachelor’s degree in Travel, Tourism, Hospitality Management, Business
· Administration, or a related field.
· 6 months -1 year of experience in travel management or travel operations.
· Proven experience in managing corporate clients and complex operations.
· Excellent communication, negotiation, and problem-solving skills.
· Strong leadership and managerial skills.
· Proficient in Microsoft Excel.
Job Type: Full-time
Working Days: 6 days a week (Monday to Saturday)
Number of Openings: 10
Salary Range: As per industry standards
Apply now to join our team and contribute to our success in the travel industry.