SALES COORDINATOR
Key Responsibilities:
1. Order Punching:
o Enter Orders: Accurately input customer orders into the system, ensuring all details (product, quantity, pricing) are correct.
o Order Verification: Review orders for completeness and correctness, and resolve any discrepancies before processing.
o Order Tracking: Monitor the status of orders and update records to reflect any changes or updates.
2. Billing:
o Generate Invoices: Create and issue invoices based on orders processed, ensuring all charges are correctly listed.
o Billing Queries: Address any billing-related queries from customers and resolve discrepancies or issues promptly.
o Payment Processing: Track payments, manage accounts receivable, and follow up on overdue invoices.
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3. Follow-Up with Customers:
o Order Confirmation: Contact customers to confirm order details and expected delivery dates.
o Customer Service: Address any questions or concerns from customers regarding their orders, including issues with products or delivery.
4. Dispatch:
o Coordination: Coordinate with the logistics or warehouse team to ensure timely and accurate dispatch of orders.
o Delivery Tracking: Track and provide customers with updates on their delivery status.
Additional Responsibilities:
Record Keeping: Maintain accurate records of all sales transactions, communications, and customer interactions.
Reporting: Generate and analyze sales reports to track performance and identify trends or issues.
Communication: Serve as a point of contact between the sales team, customers, and other departments to ensure smooth operations. Top of Form
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