Key Responsibilities:
Customer Interaction:
Respond to customer inquiries and complaints through email, chat, or social media.
Provide timely and accurate information to customers.
Escalate complex issues to appropriate teams.
Claim Processing:
Process insurance claims efficiently and accurately.
Ensure all required documentation is collected and processed.
Data Management:
Maintain accurate and up-to-date customer records.
Ensure data integrity and compliance.
Other Tasks:
Prepare reports using Excel or other software.
Support other backend operations related to insurance processes.
Customer Service:
Provide excellent customer service and ensure customer satisfaction.
Resolve customer issues in a timely and efficient manner.