Lead Management & Coordination
Coordinate with Mr. Pritesh for sourcing leads.
Ensure cost per lead is reduced to ₹11.
Reporting & Documentation
Prepare and submit weekly reports covering:
Number of mandates completed from leads
Duplicate data ratio
Color Zone Management
Supervise and update the Color Zone system (Red, Orange, Green status).
Track weekly performance, mandate conversions, and duplicate data across zones.
Customer Issue Resolution
Support the resolution of escalated customer issues originating through lead channels.
Ensure timely communication with concerned stakeholders and management.