Customer Handling:
Greet and assist walk-in customers.
Receive and log customer complaints or service requests.
Provide information on service processes, turnaround times, and charges.
Job Card Management:
Create and maintain service job cards in the HP system.
Assign service jobs to technicians and track progress.
Ensure all job cards are closed with complete documentation.
Coordination with Technicians:
Prioritize and assign work based on urgency and availability.
Follow up with technicians for job status and delivery timelines.
Escalate technical issues to HP support if needed.
Inventory & Spare Management:
Coordinate with the parts team for availability and timely ordering of spares.
Track usage of spare parts per job card.
Reporting & Documentation:
Prepare daily/weekly service reports.
Maintain accurate customer records and service history.
Ensure compliance with HP service guidelines and policies.
Customer Feedback & Escalations:
Collect feedback post-service and address customer complaints.
Escalate unresolved issues to higher authorities or HP support.