An HR Receptionist's job combines traditional receptionist duties like managing visitors, calls, and mail with HR-specific support, including assisting with applicant screening, scheduling interviews, maintaining confidential employee information, and supporting HR initiatives to ensure smooth HR operations and a positive first impression for both external and internal stakeholders. Key skills include excellent communication, organization, multitasking, and proficiency with office software, with a high school diploma and previous experience in front-desk or HR support roles being common requirements.
Responsibilities
Visitor & Communication Management:
Greet and direct visitors, manage visitor sign-ins and security, answer and forward phone calls, and handle incoming mail and deliveries.
Administrative Support:
Maintain organized reception and shared areas, schedule meetings, manage calendars, and handle general office tasks like filing and data entry.
HR Support:
Assist with HR-related tasks such as screening initial applicant inquiries, scheduling interviews, and managing confidential HR information and databases.
Office & Supply Management:
Monitor and restock office supplies, manage office equipment, and ensure the overall tidiness and presentation of the reception area.
Technology & Systems:
Operate and maintain office equipment and multi-line telephone systems, and potentially assist with basic technology troubleshooting.
Skills & Qualifications
Soft Skills:
Excellent verbal and written communication, strong organizational and multitasking abilities, professionalism, discretion with confidential data, and a customer-service orientation.
Technical Skills:
Proficiency with the Microsoft Office Suite (Word, Excel, Outlook) and experience with office equipment (printers, fax machines).
Education & Experience:
A high school diploma or equivalent is typically required. Proven experience as a receptionist, in a front-desk role, or in administrative support is beneficial, according to WeCP.
Key Qualities
Professionalism:
Presenting a welcoming and professional image for the company, says Foundit.in.
Organizational Prowess:
Maintaining order in the reception area and managing multiple administrative tasks simultaneously.
Communication Skills:
Clearly relaying information and ensuring effective communication between departments and with visitors.
Discretion:
Handling sensitive employee and company information with confidentiality.