Assistant Operations Manager

Job Description – Assistant Manager Operations (Collections & Recovery)

Position: Assistant Manager – Operations

Department: Collections & Recovery

Key Responsibilities:

• Manage day-to-day operations of the Collections & Recovery team.

• Ensure achievement of monthly collection and recovery targets set by the client and organization.

• Monitor team performance, productivity, and quality standards.

• Provide guidance, coaching, and support to team members to improve performance.

• Prepare and share daily, weekly, and monthly performance reports.

• Maintain strong client relationships and act as the primary point of contact for operational matters.

• Analyze collection trends and implement strategies to improve recovery rates.

• Ensure compliance with client requirements, company policies, and UAE regulations.

• Handle escalations and resolve operational issues in a timely manner.

• Conduct team meetings, performance reviews, and training sessions.

Requirements:

• Experience in Collections & Recovery operations, preferably in UAE processes.

• Strong leadership and team management skills.

• Ability to manage client communications and stakeholder relationships.

• Good analytical, reporting, and problem-solving skills.

• Proficiency in MS Excel and reporting tools.

• Excellent verbal and written communication skills.

Key Performance Indicators (KPIs):

• Achievement of monthly collection and recovery targets.

• Team productivity and performance management.

• Client satisfaction and relationship management.

• Quality and compliance adherence.

• Reduction in delinquency and improvement in recovery rates.

• It is a Full Time బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ job for candidates with 2 - 5 years of experience.