Location: [Insert Location]
Department: Finance/Accounts
Reports To: Finance Manager / Accounts Head
The Credit Controller is responsible for managing the company’s debtors, ensuring timely collection of payments, minimizing bad debts, and maintaining healthy cash flow. The role involves close monitoring of customer accounts, regular follow-ups, and strong coordination with internal teams and clients.
Monitor and manage customer accounts to ensure timely collection of outstanding payments.
Evaluate credit applications and set appropriate credit limits in line with company policy.
Conduct credit checks and assess the creditworthiness of new and existing customers.
Issue invoices, credit notes, and statements accurately and on time.
Follow up on overdue payments via calls, emails, and written correspondence.
Negotiate repayment plans where necessary and escalate accounts for legal action if required.
Reconcile customer accounts and resolve billing discrepancies or disputes.
Prepare regular reports on debtors, aging analysis, and collection status for management review.
Work closely with the Sales and Finance teams to resolve credit and payment issues.
Ensure compliance with company policies, accounting standards, and regulatory requirements.
Strong numerical and analytical skills.
Excellent communication and negotiation abilities.
Attention to detail and accuracy in handling financial records.
Good organizational and time-management skills.
Proficiency in MS Excel and accounting/ERP software.
Ability to work under pressure and meet deadlines.
Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
2–5 years of experience in credit control, accounts receivable, or collections.
Knowledge of credit laws, risk management, and financial regulations.