Key Responsibilities:
• Handle end-to-end collection process for credit card and banking customers (IDFC, Urban/Rural portfolio, IndusInd).
• Make outbound calls to customers for EMI, credit card, or loan collections.
• Ensure adherence to compliance and company policies during every interaction.
• Maintain accurate records of calls and follow-up actions.
• Achieve daily and monthly collection targets.
• Communicate professionally and clearly with customers to resolve payment issues.