We are seeking a detail-oriented and persistent Debt Collection Officer to manage and recover outstanding debts owed to the company. The ideal candidate will be responsible for contacting customers with overdue accounts, negotiating repayment plans, and maintaining accurate records of communications and payments.
Contact debtors via phone, email, and mail to collect outstanding payments.
Monitor assigned accounts to identify outstanding debts and overdue payments.
Investigate and resolve discrepancies or issues raised by debtors.
Negotiate payment arrangements in accordance with company policies.
Maintain detailed records of all interactions with customers and actions taken.
Follow up on payment commitments and ensure timely resolution.
Recommend accounts for legal action or further recovery efforts, when necessary.
Adhere to relevant laws and regulations (e.g., Fair Debt Collection Practices Act).
Prepare regular reports on collection activity and status of accounts.
Collaborate with internal departments to resolve disputes or billing issues.