Jobe Description for Rm cum Collection Outbound & Field Collection
Responsibilities
• Manage a portfolio / Allocated / Teritary of accounts to collect outstanding payments,
utilizing effective communication strategies
• Conduct follow-up calls and emails to resolve payment discrepancies and negotiate payment
plans
• Document interactions and maintain accurate records of collections activities in our financial
systems
• Collaborate with the finance and accounting teams to ensure accurate account reconciliation
• Assist in the development of best practices for collections processes and dispute resolution
• Provide exceptional customer service by addressing client inquiries and concerns in a timely
manner
• Analyze account histories and payment trends to identify potential risks and opportunities
for improvement within the collections process.
• Prepare and present regular reports on collections performance, account status, and
recovery metrics to senior management
• Collaborate with internal departments to address client concerns and improve overall
customer satisfaction
Required and Preferred Qualifications Required:
• 2+ years of experience in collections, accounts receivable, or a related field
• Strong understanding of collection processes and debt recovery strategies
• Exceptional verbal and written communication skills
• Proficiency in using financial software and Microsoft Office Suite & MIS
Soft Skills and Cultural Fit
• Good communication and negotiation skills, with the ability to build rapport with clients and
stakeholders.
• Strong problem-solving abilities, capable of handling complex issues with a strategic
approach.
• Detail-oriented with a commitment to accuracy in reporting and documentation.
• Ability to adapt to changing priorities in a dynamic work environment.
• A proactive and positive attitude, fostering collaborative team dynamics.