Objective of the Role:
To ensure smooth coordination of resident care services, staff scheduling, billing support, and communication within a care home setting. The Care Home Coordinator plays a vital role in maintaining high-quality service standards and fostering a safe, comfortable environment for residents and families.
Qualification & Experience:
•3–5 years of experience in healthcare, hospitality, or service operations
•Prior experience in administration, coordination, or billing roles preferred
•Knowledge of basic regulatory and compliance norms is an advantage
Key Skills Required:
•Strong communication and interpersonal skills
•Organizational and multitasking abilities
•Customer service orientation and empathetic approach
•Basic understanding of documentation and billing processes
•Proficiency in MS Office and digital tools
•Ability to handle resident or guest concerns tactfully
KRA Category Key Performance Indicators (KPIs)
Resident/Guest Coordination- 100% accuracy in maintaining schedules and resident services - Timely coordination with medical/support teams
Billing & Administration- Accurate monthly billing and record-keeping - Zero delays in invoice generation and payments tracking
Operational Efficiency- Smooth shift scheduling without conflicts - Inventory/supplies maintained with <5% deviation
Compliance & Documentation- 100% documentation accuracy during internal/external audits - Timely updates of resident records
Resident & Family Relations- Positive resident/family feedback (>95% satisfaction) - Prompt and empathetic complaint resolution