Client Relationship Management: Building and maintaining strong, long-lasting relationships with clients.
Communication: Serving as the main point of contact for clients, addressing inquiries, and providing prompt support.
Understanding Client Needs: Consulting with clients to understand their needs, challenges, and goals.
Solution Development: Identifying and proposing solutions that meet client requirements.
Account Planning: Developing and implementing strategic account plans to achieve client objectives.
Sales Management: Managing the sales process, including negotiating contracts and closing agreements.
Performance Monitoring: Tracking key performance indicators (KPIs) and reporting on account status.
Internal Collaboration: Working with various internal teams (sales, marketing, product, etc.) to ensure client satisfaction.
Issue Resolution: Addressing and resolving client issues and complaints effectively.
Business Development: Identifying opportunities for account growth and new business development.
Staying Updated: Keeping up-to-date on industry trends and competitor offerings.
Contract Management: Managing contract renewals and ensuring timely delivery of products and services.