Customer Relationship Executive

Job Summary:

The Service Reminder Executive is responsible for contacting customers to remind them about due and overdue vehicle services, maintaining service records, and ensuring customer satisfaction by providing timely and accurate information. The role supports the Service Department in achieving service targets and improving customer retention.

Key Responsibilities:

• Call customers to remind them about upcoming, due, or overdue two-wheeler services.

• Maintain and update customer service records in the system.

• Schedule service appointments as per customer convenience and workshop availability.

• Provide information about service offers, AMC packages, and promotions.

• Follow up with customers who have missed their service dates.

• Coordinate with the service advisor and workshop team for appointment confirmations.

• Handle basic customer queries related to service timing, location, and process.

• Record customer feedback and escalate major issues to the Service Manager.

• Ensure high levels of customer satisfaction and retention.

• Prepare daily/weekly reports of calls made, appointments booked, and conversions.

Skills & Qualifications:

• Good communication and telephone etiquette.

• Basic computer knowledge (MS Office, CRM software).

• It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., Platiinum Auto.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 2 Customer Relationship Executive at Platiinum Auto
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 09:00 AM - 06:00 PM timing.