Ensure the on-time collection and delivery of shipments.
Ensure that shipments are scanned at relevant destination points to ensure proper tracking.
Ensure that all relevant paperwork for each shipment is completed and attached where required.
Prepare international shipments for customs by ensuring proper tariffs are completed and attached.
Decide on shipping methods and routes for cargo.
Advise clients regarding payment options for cargo and assist with cargo booking inquiries.
Prepare all required bills for landing and any other documents as required.
Record cargo information such as size, weight, and dimensions.
Assist with the tracking of lost or missing shipments.
Estimate and negotiate shipping rates or postal rates with clients and suppliers.
Associate degree or above in Logistics, Business, or Supply Chain would be highly advantageous
Excellent record-keeping abilities with the ability to file and keep in good order large volumes of paperwork
Demonstrated experience in providing customer support
Excellent conflict resolution and negotiating skills
Keen eye for small details
Great problem-solving abilities