Telesales

job Title: Virtual Relationship Officer (COP Officer)

Location: New Town, Kolkata (Work From Office)

Job Purpose:

To act as a single point of contact for assigned customers of HDFC Bank via phone or digital platforms, ensuring deepening of the relationship through cross-selling, servicing, and providing seamless banking experience remotely.

Key Responsibilities:

📞 Customer Relationship Management

Manage a portfolio of a number of mapped customers.

Establish strong rapport with customers via regular interactions (calls, emails, digital platforms).

Address customer queries related to banking products, transactions, and services in a prompt and professional manner.

💼 Sales & Cross-Selling

Achieve assigned targets in terms of product penetration, account activation, and revenue generation.

Cross-sell banking products like FD, RD, Loans, Credit Cards, Insurance, and Investment Products based on customer profile.

Promote usage of digital banking channels to drive business and convenience.

🔄 Service Delivery

Ensure high levels of customer satisfaction through prompt service.

Follow up on service requests, complaints, and escalations until closure.

Maintain accurate records of conversations, transactions, and follow-ups in CRM systems.

📊 Reporting & Compliance

Adhere to daily calling norms, productivity metrics, and KYC/AML guidelines.

Submit MIS and reports to management as required.

Stay updated with HDFC Bank policies, regulatory changes, and market trends.

Key Skills & Competencies:

Excellent verbal and written communication skills.

Strong customer orientation and interpersonal abilities.

Basic understanding of banking products and financial services.

Target-driven with a problem-solving mindset.

Tech-savvy; comfort with CRM tools and digital platforms.

Qualifications & Experience:

Education: Graduate in any discipline (MBA/PGDM preferred but not mandatory).

Experience: 0–3 years in banking, financial services, tele-sales, or relationship management.

Other Details:

Employment Type: Full-time

Compensation: 17-24K (Fixed + Performance-based incentives)

• It is a Full Time टेलिसेल्स / टेलिमार्केटिंग job for candidates with 0 - 6+ years Experience.

More about this Telesales job

1. What is the eligibility criteria to apply for this Telesales job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17500 - ₹24000 दरमहा that depends on your interview. It's a फुल टाईम job in Kolkata.
3. How many working days are there for this Telesales job?
   Ans: This Telesales job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telesales job?
   Ans: No, there is no fee applicable for applying this Telesales job and during the employment with the company, i.e., HDFC BANK.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telesales role?
   Ans: There is an immediate opening of 10 Telesales at HDFC BANK
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this टेलिसेल्स / टेलिमार्केटिंग job.
8. What are the timings of this Telesales job?
   Ans: This Telesales job has Day Shift.