Job Title: Telesales
Experience: Minimum 1 year in telesales
Skills:
- Excellent English and Hindi communication skills (both verbal and written)
- Strong customer service skills
Job Details:
- Shift: 24/7 Rotational, 6 days a week with 1 weekly off
- Shift Timing for Girls: 7-8 hour window
Responsibilities:
- Handling customer queries via phone, chat, or other channels
- Resolving customer complaints and issues in a timely and professional manner
- Providing excellent customer service and ensuring customer satisfaction
- Possibly handling transactions, troubleshooting, or escalating complex issues to senior teams
Key Expectations:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Excellent problem-solving and conflict resolution skills
- Ability to adapt to changing situations and priorities