Key Responsibilities:
Generating Leads: Making outbound calls to potential customers to introduce the company's offerings and identify potential sales opportunities.
Sales Calls: Conducting outbound calls to existing customers to upsell or cross-sell products, or to follow up on previous purchases.
Customer Interaction: Answering customer questions, resolving issues, and taking orders.
Database Management: Maintaining and updating customer records, including contact information, purchase history, and notes on interactions.
Meeting Sales Targets: Working to achieve sales quotas and objectives within specific timeframes.
Product Knowledge: Developing a comprehensive understanding of the company's products or services to effectively communicate their value to customers.
Documentation: Keeping records of calls, sales, and customer interactions.
Customer Service: Providing polite and helpful service to ensure customer satisfaction.
Collaboration: Working with other sales team members to achieve overall sales goals.
Skills Required:
Excellent Communication Skills: Strong verbal communication, active listening, and persuasive skills are crucial for successful telesales interactions.
Sales Skills: Ability to identify customer needs, present products effectively, and close sales.
Customer Service Skills: Patience, empathy, and the ability to handle difficult customers or inquiries.
Product Knowledge: Thorough understanding of the products or services being sold.
Computer Skills: Proficiency in using CRM software and other computer tools for customer management and data entry.
Persuasion and Negotiation Skills: Ability to influence customers and reach mutually agreeable outcomes.
Time Management: Ability to manage multiple calls and tasks efficiently to meet sales targets.