Outbound Calls: Making calls to potential and existing customers to promote products or services, generate leads, and follow up on previous interactions.
Inbound Calls: Answering customer inquiries, resolving issues, and providing support.
Sales and Lead Generation: Presenting products or services, addressing customer needs, and guiding them towards making a purchase or providing relevant information.
Customer Relationship Management: Building rapport with customers, understanding their needs, and handling their inquiries professionally.
Record Keeping: Maintaining accurate records of customer interactions, including call logs and customer notes.
Target Achievement: Meeting daily, weekly, or monthly call targets, and achieving sales or engagement goals.
Problem Solving: Resolving customer complaints and addressing technical issues.
Data Entry: Inputting customer information and updates into relevant databases.