Answer incoming calls from patients, relatives, and vendors in a professional and courteous manner.
Make outbound calls for appointment reminders, health checkup promotions, and patient follow-ups.
Provide accurate information on hospital services, doctors' availability, consultation timings, and charges.
Schedule, reschedule, or cancel appointments as per patient request and hospital policy.
Coordinate with various departments (OPD, diagnostics, billing, etc.) for seamless patient service.
Maintain records of calls and update patient information in the hospital management system.
Handle patient complaints or escalate them to the concerned department if needed.
Ensure confidentiality and security of patient information as per hospital protocols.
Meet daily/weekly call targets and service quality benchmarks.