Responsibilities:
Making outbound calls: Contacting potential and existing customers to promote products or services, generate leads, and schedule appointments.
Handling inbound calls: Addressing customer inquiries, concerns, and complaints.
Explaining products/services: Providing clear and concise information about products, features, benefits, and pricing.
Persuading customers: Using persuasive communication techniques to encourage purchases or appointments.
Maintaining records: Keeping accurate records of customer interactions in a database.
Following up: Following up with leads and existing customers to ensure satisfaction and identify opportunities.
Meeting targets: Contributing to sales targets and team performance.
Gathering information: Collecting data from customers to understand their needs and preferences.
Resolving issues: Addressing customer complaints and finding solutions.
Building rapport: Establishing a positive and professional relationship with customers
Identifying needs: Understanding customer requirements and tailoring solutions accordingly