Key Responsibilities:
Make outbound calls to customers with overdue personal, business, or consumer loans.
Coordinate customers about their pending EMIs and payment due dates.
Maintain a polite and professional attitude while handling customer queries.
Record call details and payment commitments accurately in the system.
Escalate unresolved issues to the senior team as needed.
Achieve daily/weekly/monthly collection targets.
Provide regular updates and feedback to the team lead.
Follow company policies and comply with all regulatory requirements.