About the company
NoBroker.com is the world's largest C2C marketplace in online real estate. With a cumulative 85 lakh customers, it has grown 10X in the last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.
Role and Responsibility – Relationship Manager
● Act as relationship manager for the Paid customers of NoBroker.
● Build sustainable relationships and trust with customer accounts through open and interactive communication.
● Identify and assess customers' needs to eectively upsell or cross-sell relevant products or services.
● Service customer in nding the right tenant / house as per the requirement of the customer.
● Dial outbound and attend inbound calls of customers and leads.
● Use internal tools and methods to provide the best possible service to the customer.
● Negotiate with leads on behalf of customers.
● Keep customers up-to-date on the progress of his account.
● Follow communication procedures, guidelines and policies.
● Go extra mile to provide excellent customer service
Qualication / Education and other Requirements:
● Education- Any Undergraduate (BBA,B.Tech, B,A) etc.
● Excellent verbal and written communication.
● Good Interpersonal skills, numerical and analytical ability.
● Decision making skills.
● Language required: English & Hindi or English, Hindi & 1 South Regional Language (Kan, Tel, Tam)
● Procient in MS-Oce (Excel, Word).
● Should be exible for day shift- (9-hour of login between 8 AM - 10 PM).
● Comfortable with working 6 days a week and the week o will be on weekdays.
Employee Value Proposition:
● Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
● Employees get free lunch and snacks.
● Monthly reward and recognition to outstanding performers.
● Employees get promotions every 6 months based on performance.
● Outstanding performers can qualify for promotion every quarter. So an employee can get promoted up to 4 times in a year. Every promotion results in a change of designation and increase of salary .
● Accelerated career growth of employees and one can become UH in another 3 months time)
● Regular team parties and Annual Day outing for all employees.
About Training- Training will be provided for initial few days for an employee to understand the end to end process.