International Voice Process

Designation: International Voice Process

Location: Nashik

Experience : Min. 1-3 years

Salary: 20, 000-35,000

Joining Status: Immediately

We are seeking dynamic and fluent English-speaking professionals to join our International Voice Process team. The role involves handling inbound and/or outbound calls from international customers to address inquiries, resolve issues, or promote products/services, ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle customer queries and complaints via phone calls from international clients.

• Provide accurate information about products/services.

• Troubleshoot customer issues and guide them through solutions.

• Maintain call logs and records of conversations.

• Meet performance metrics such as call quality, response time, and customer satisfaction.

• Escalate unresolved issues to appropriate departments for resolution.

• Follow communication scripts and compliance guidelines where applicable.

Required Skills:

• Excellent verbal communication skills in English (mandatory).

• Strong listening and problem-solving abilities.

• Ability to work in night shifts or rotational shifts (based on time zones).

• Basic computer literacy and typing skills.

• Ability to stay calm and empathetic with frustrated or upset customers.

Eligibility Criteria:

• Education: Minimum HSC / Graduate in any stream.

• Experience: Min. 1-3 years in BPO/voice support preferred (freshers with excellent English may apply).

• Flexibility to work in international time zones (e.g., US, UK, Australia shifts).

Preferred Attributes:

• Prior experience in an international BPO/voice process.

• Knowledge of CRM tools or call center systems.

• Neutral or US/UK accent is an added advantage.

• It is a Full Time टेलिसेल्स / टेलिमार्केटिंग job for candidates with 1 - 5 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be डिप्लोमा आणि त्याहून अधिक and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Nashik.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 6 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., PARADIGM CONSULTANCIES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 10 International Voice Process at PARADIGM CONSULTANCIES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this टेलिसेल्स / टेलिमार्केटिंग job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Day Shift.