We are looking for a International Lead Generation Executive to join our team at Midaspire Global Services Llp. The role involves updating accurate data in databases, spreadsheets, and systems as required. With a collaborative environment and growth opportunities, the position offers a salary of ₹18000 - ₹37000.
Key Responsibilities – Outbound Calling (US Healthcare Process):
Make outbound calls to patients, healthcare providers, or insurance companies in the U.S. as per process requirements.
Follow up on medical claims, appointment confirmations, or billing inquiries.
Clearly explain healthcare services, billing procedures, or insurance coverage to patients or clients.
Ensure compliance with HIPAA and all other applicable healthcare regulations and privacy laws.
Maintain accurate records of calls, interactions, and outcomes in the system.
Meet daily/weekly targets for call volume, quality, and customer satisfaction.
Handle objections or questions professionally and escalate complex issues to the appropriate team.
Collaborate with internal teams (billing, claims, or provider support) to resolve any patient or provider concerns.
Stay updated on U.S. healthcare terminology, insurance types (Medicare, Medicaid, commercial), and process changes.
Provide exceptional service with a focus on empathy, accuracy, and professionalism in all interactions.
Job Requirements:
The minimum qualification for this role is 12th Pass and 0 - 3 years of experience. Candidates must have attention to detail, a high level of accuracy, strong organizational skills, and the ability to manage multiple tasks efficiently.