Act as the primary point of contact between the dealership and customers before, during, and after vehicle purchase or service.
Address customer inquiries, complaints, and feedback in a timely and effective manner.
Follow up with customers post-service or delivery to ensure satisfaction and resolve any concerns.
Maintain accurate records of customer interactions, service history, and feedback.
Coordinate with sales, service, and technical teams to meet customer expectations and ensure seamless service.
Manage service reminders, appointment bookings, and satisfaction surveys.
Promote additional products and services (e.g., extended warranties, accessories, AMC packages).
Support in loyalty and referral programs to encourage repeat and referral business.
Assist in organizing customer engagement activities and feedback drives.