Customer Care Representative

Job Title: Customer Care Executive

Department: Customer Service
Location: Zirakpur
Reports To: Customer Service Manager

Job Summary:

We are looking for a Customer Care Executive who will act as a liaison between our company and customers. The ideal candidate will be responsible for addressing customer inquiries, resolving complaints, providing product/service information, and ensuring customer satisfaction across all communication channels.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.

• Resolve customer complaints efficiently and effectively, aiming for first-contact resolution.

• Provide accurate, valid, and complete information by using the right tools and methods.

• Maintain detailed records of customer interactions, transactions, feedback, and complaints.

• Collaborate with internal departments (sales, logistics, technical support) to ensure prompt resolution.

• Follow communication procedures, guidelines, and policies.

• Identify and assess customers’ needs to achieve satisfaction.

• Suggest improvements to processes for enhanced customer experience.

Key Skills and Qualifications:

• Proven customer support experience or experience as a Client Service Representative.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices is a plus.

• Customer orientation and ability to adapt/respond to different types of personalities.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.

• High school diploma required; bachelor’s degree preferred.

Note :- Interested candidate may share their resumes at hrrecruiters2025@gmail.com or 9872065069

• It is a Full Time टेलिसेल्स / टेलिमार्केटिंग job for candidates with 0 - 3 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹17000 दरमहा that depends on your interview. It's a फुल टाईम job in Chandigarh.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., LEOM INTERNATIONAL.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 9 Customer Care Representative at LEOM INTERNATIONAL
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this टेलिसेल्स / टेलिमार्केटिंग job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.