- Contact customers via phone, email, or mail to discuss overdue accounts and negotiate payment arrangements
- Develop and maintain relationships with customers to facilitate payment and resolve delinquent accounts
- Identify and document customer payment arrangements, including payment plans and settlements
- Update account records and maintain accurate documentation of customer interactions
- Collaborate with internal stakeholders, including customer service and underwriting teams
- Meet or exceed monthly collection targets and performance metrics
- Stay up-to-date on industry regulations and best practices in collections