BPO Telesales

Key Responsibilities

1. Outbound Calling & Sales Generation

Make outbound calls to prospective customers to introduce offerings and generate interest.
Manage follow-up calls to nurture leads and close conversions or appointments.

2. Inbound Call Handling & Customer Support
Attend to inbound calls, responding to inquiries, resolving complaints, and providing product or service information.
Provide high-quality customer service with professionalism and empathy.

3. CRM & Record Management

• Accurately log call details, customer feedback, and next steps in the CRM or call-tracking system.
  Maintain and update customer contact databases.

4. Lead Qualification & Appointment Setting

• Identify customer needs through questioning and suggest suitable products or services. Schedule appointments or demo sessions for the sales team after qualifying leads.

5. Performance Targets & Reporting

• Meet or exceed daily/weekly/monthly targets (e.g., number of calls, conversions).

• Share regular performance reports and customer insights with supervisors. interviewguy.com

6. Product Knowledge & Continuous Learning

• Stay updated on product features, pricing, and promotions through training and self-study.

• Improve communication and sales techniques through ongoing feedback and training.

7. Compliance & Quality Assurance

• Follow call scripts and modify as needed to suit customer needs, while ensuring consistency.

• Adhere to company policies, legal regulations, and ensure data confidentiality. interviewguy.com

Skills & Qualifications

• Education: High school required; Bachelor’s degree preferred.

• Experience: Prior telecalling, telesales, or customer support experience preferred. .

• Communication: Excellent verbal and listening skills; persuasive yet empathetic.

• Sales & Negotiation: Able to handle objections, upsell/cross-sell, and close leads.

• Resilience: Able to handle rejections professionally and persistently follow up.

• Time Management: Capable of multitasking and managing follow-ups.

• Adaptability & Teamwork: Flexible in handling varied customer types; collaborates well.

• It is a Full Time टेलिसेल्स / टेलिमार्केटिंग job for candidates with 0 - 2 years of experience.

More about this BPO Telesales job

1. What is the eligibility criteria to apply for this BPO Telesales job?
   Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹30000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Delhi.
3. How many working days are there for this BPO Telesales job?
   Ans: This BPO Telesales job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Telesales job?
   Ans: No, there is no fee applicable for applying this BPO Telesales job and during the employment with the company, i.e., PRATAP MARKETING SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telesales role?
   Ans: There is an immediate opening of 11 BPO Telesales at PRATAP MARKETING SOLUTION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this टेलिसेल्स / टेलिमार्केटिंग job.
8. What are the timings of this BPO Telesales job?
   Ans: This BPO Telesales job has Day Shift.