Key Responsibilities:
Customer Communication: Handle inbound and outbound calls from patients, insurance companies, and healthcare providers.
Issue Resolution: Address queries related to billing, insurance, policies, and payment processes.
Data Management: Maintain accurate records of customer interactions and transactions.
Compliance: Ensure adherence to HIPAA and other healthcare regulations.
Process Knowledge: Understand and explain healthcare processes, including insurance claims, policy details, and billing procedures.
Problem Solving: Resolve complex issues and escalate them as needed.
Customer Service: Provide excellent customer service and build positive relationships.
Collaboration: Work with other departments to ensure seamless communication and resolution of issues.