Service advisor

Job Title: Service Manager

Location: Vashi

Department: Service / Operations

Reports To: General Manager / Director – Operations

Qualification: Postgraduate (MBA/M.Tech/M.Sc. preferred)

Experience: Minimum 5–8 years in technical service or after-sales roles

Job Summary:

The Service Manager will be responsible for leading the technical service team to ensure high-quality after-sales service, client satisfaction, team efficiency, and adherence to SLAs. The candidate should have strong leadership, analytical, and communication skills with a good understanding of field service operations, preferably in the electronic security or automation domain.

Key Responsibilities:

• Lead, train, and supervise the service team to deliver timely and effective technical support.

• Develop and monitor service processes to ensure customer satisfaction and contract compliance.

• Handle escalations, complex issues, and ensure timely resolution.

• Coordinate with project, sales, and support teams for seamless service operations.

• Plan preventive maintenance schedules and monitor AMC/contract obligations.

• Maintain documentation and reports related to service KPIs, equipment records, and team performance.

• Monitor team performance metrics and conduct regular reviews.

• Maintain inventory of spare parts and tools required for service operations.

• Ensure safety and compliance standards are met during service activities.

• Build strong relationships with clients to promote trust and long-term service engagement.

Requirements:

• Postgraduate degree in Engineering, Business Administration, or a related technical field.

• Strong leadership and team management skills.

• Excellent problem-solving and communication abilities.

• Experience with CCTV, FAS, ACS, BMS, or similar systems is highly desirable.

• Proficiency in service management tools and documentation practices.

• Willingness to travel to sites as required.

• It is a Full Time टेक्नीशियन job for candidates with 6 months - 4 years of experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be पोस्ट ग्रेजुएट आणि त्याहून अधिक and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 दरमहा that depends on your interview. It's a फुल टाईम job in Mumbai.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., ZINQ ELECTRONICS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 1 Service advisor at ZINQ ELECTRONICS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this टेक्नीशियन job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.