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Oversee and monitor the repair & maintenance needs of all restaurant outlets, ensuring all equipment breakdown complaints are promptly addressed.
Prepare and implement a service and maintenance schedule; regularly follow up on progress and completion.
Coordinate with local technicians to manage any machinery, air conditioning, civil, plumbing, electrical, or interior-related maintenance issues.
Arrange service providers, technicians, and quotations for required services and ensure proper vendor engagement.
Verify and compare at least three quotations for any external work and ensure fair and cost-effective approvals.
Maintain a detailed complaint and service log of all equipment, including vendor details, warranty, and AMC records.
Strive to minimize external dependencies by leveraging in-house technicians for regular repair and maintenance activities.
Keep and update technical layouts and drawings (electrical, plumbing, etc.) for future reference and audits.
Develop and maintain a daily maintenance checklist to ensure the smooth functioning of all safety systems such as fire panels, gas leak detectors, smoke alarms, and fire suppression systems – especially those integrated with mall safety protocols.
Prepare and submit a monthly maintenance report summarizing breakdowns, resolution timelines, and maintenance costs across all outlets.
Ensure all AMC contracts and extended warranties are monitored and renewed before expiration.