Greetings!
We are pleased to announce that we are hiring for a leading FMCG (Coffee Machine) company in Mumbai.
Location: Goregaon
Designation: Field Service Engineer
Job Profile:
Ø Installation and Training
· Install and configure coffee machines at customer locations according to specifications.
· Provide initial training to customers on machine operation and maintenance.
Ø Maintenance and Troubleshooting
· Perform regular preventive maintenance to ensure machines function at optimal levels.
· Diagnose and repair mechanical, electrical, and software issues in coffee machines.
· Respond promptly to service calls and ensure minimal downtime for customers.
Ø Customer Support
· Build and maintain strong relationships with customers through effective communication and service.
· Educate customers on proper use, cleaning, and care of coffee machines.
· Address customer complaints and provide technical support to resolve issues.
Ø Documentation and Reporting
· Maintain accurate service records, including maintenance schedules, repairs, and installations.
· Generate service reports and provide feedback to the management team.
· Ensure spare parts inventory is up to date and report shortages.
Ø Compliance and Safety
· Follow safety guidelines during equipment handling, maintenance, and repair.
· Ensure compliance with company and industry standards for quality and performance.
Good Luck!!