Role we looking for
Manager – Customer Relations (Property Management)
Roles and Responsibilities:
· Managing the team of supervisors to deliver on ground delivery
· Managing customer relations with clients
· Building a network of third party contractors for work in the properties
· Addressing maintenance issue raised by tenant and owners
· Scheduling Property Inspections and preparing reports on the property at various point in time
· Maintain and update databases of daily activities as per company standards
· Collection of rent, track rent escalation status, manage lease termination/expiration and move out process, coordination with owner and tenant throughout the tenure etc.
KPIs for this role:
· Service Request score
· House inspection work score
· Paid rent payment bill score
· Owner app download score
· Tenant app download score
· App Engagement /Document upload
· Google rating score
· Move in / Move out Inspection score