Telecalling Team Leader

• Team Management - Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures.

• Performance Monitoring - Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets.

• Coaching and Training - Team Members need constant coaching, monitoring and training to enhance their skill set, product knowledge and customer service capabilities.

• Work Allocation -Assigning tasks, projects and client assignments based on each team member’s skill set and workload capabilities.

• Quality Assurance - Maintaining quality standards in BPO and conducting frequent quality audits to identify improvement areas and provide feedback to agents.

Overall, the roles and responsibilities of a team leader in BPO include guiding and assisting the team in achieving operational excellence, completing sales outsourcing needs, meeting objectives, and providing exceptional client experiences.

• It is a Full Time सेल्स / बिझनेस डेव्हलपमेंट job for candidates with 1 - 4 years of experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹35000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Delhi.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., GLOBAL TECH INSTITUTE OF MANAGEMENT PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 2 Telecalling Team Leader at GLOBAL TECH INSTITUTE OF MANAGEMENT PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this सेल्स / बिझनेस डेव्हलपमेंट job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has 10:00 AM - 06:30 PM timing.