Telecaller

Job Summary:

We are looking for a motivated and energetic Telecaller Executive to join our team. The Telecaller will be responsible for handling both inbound and outbound calls, addressing customer inquiries, providing product/service information, and assisting in resolving issues. They will also play a key role in driving sales and promoting various services or products.

Key Responsibilities:

• Inbound/Outbound Calling:

• Make outbound calls to potential clients or existing customers.

• Answer inbound calls, providing customer assistance, resolving queries, or redirecting calls as needed.

• Sales & Product Promotion:

• Promote and sell products/services to customers.

• Offer special promotions or discounts to customers based on the company's offerings.

• Meet or exceed sales targets or KPIs as set by the team lead or supervisor.

• Customer Relationship Management:

• Build rapport with customers to maintain long-term relationships.

• Handle customer complaints or concerns with professionalism and empathy.

• Ensure customer satisfaction by providing timely, accurate, and efficient service.

• Data Entry & Record-Keeping:

• Maintain detailed records of all customer interactions and transactions.

• Update customer information in the database accurately.

• Log feedback and customer issues for further action.

• Market Research:

• Gather and report on customer feedback or market trends to assist in business decision-making.

• Suggest improvements based on customer input and personal experience.

• Follow-up Calls:

• Conduct follow-up calls to ensure customer satisfaction or to close sales.

• Send reminders, product information, or offer details as required.

• Collaborate with the Team:

• Work closely with other team members, such as sales executives or support staff, to resolve customer issues or close sales.

• Participate in team meetings and share insights or challenges with team leads.
  

Skills and Qualifications:

• Communication Skills: Excellent verbal and written communication skills with a friendly and clear tone.

• Customer Service Orientation: Strong focus on providing exceptional service to clients.

• Sales Skills: Ability to upsell, cross-sell, or close sales in a polite and effective manner.

• Problem-Solving: Ability to handle objections and resolve customer complaints calmly and efficiently.

• Attention to Detail: Accuracy in data entry, call logs, and follow-up activities.

• Multitasking: Ability to handle multiple tasks and stay organized under pressure.

• Technical Proficiency: Familiarity with CRM software, phone systems, and other relevant tools.
  

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience as a Telecaller, Customer Service Representative, or similar role is a plus.

• Basic knowledge of sales and customer service best practices.

• Proficient in Microsoft Office Suite (Excel, Word, etc.) and CRM systems.

• Freshers can also apply.
  

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement

• Commuter assistance

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• Telecaller: 1 year (Required)

• Customer support: 1 year (Required)

• It is a Full Time सेल्स / बिझनेस डेव्हलपमेंट job for candidates with 0 - 1 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 दरमहा that depends on your interview. It's a फुल टाईम job in Noida.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., KICK CHEF.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 1 Telecaller at KICK CHEF
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this सेल्स / बिझनेस डेव्हलपमेंट job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has 10:00 AM - 06:30 PM timing.