Telecaller

Job Title: Telecaller / Tele-Counsellor

Company: Credila Financial Services Limited

Locations: Delhi & Gurugram

About HDFC Credila: Credila Financial Services Limited is a pioneer and a leading Non-Banking Financial Company (NBFC) specializing in Education Loans. we are dedicated to empowering students to achieve their academic aspirations by providing customized financial solutions for higher education both in India and abroad. We are committed to fostering talent and building careers in a dynamic and supportive environment.

Job Summary: We are looking for enthusiastic and dedicated Telecallers / Tele-Counsellors to join our growing team in Delhi and Gurugram. This entry-level role is ideal for fresh graduates eager to start their career in the financial services sector. You will be the first point of contact for potential students and their families, providing information about our education loan products and guiding them through the initial stages of their application journey.

Key Responsibilities:

• Outbound Calling: Make outbound calls to prospective students and their parents who have expressed interest in education loans or require information.

• Inbound Query Handling: Respond to inbound calls and inquiries regarding education loan products, eligibility criteria, and application processes.

• Information Dissemination: Clearly and accurately explain various education loan schemes, benefits, interest rates, and required documentation.

• Lead Qualification: Qualify leads by understanding the caller's needs, academic background, and financial requirements.

• Appointment Setting: Schedule appointments for callers with Education Loan Specialists for detailed counselling and application processing.

• Database Management: Maintain and update customer information and call records accurately in the CRM system.

• Customer Service: Provide excellent customer service, addressing queries and resolving basic issues in a polite and professional manner.

• Follow-up: Conduct timely follow-ups with potential leads to ensure conversion and build a strong pipeline.

• Achieve Targets: Strive to meet and exceed daily/weekly/monthly call and lead generation targets.

Qualifications:

• Education: Minimum Graduate (any stream) from a recognized university.

• Experience: Freshers are welcome to apply! Prior experience in telecalling, customer service, or sales is a plus but not mandatory.

Required Skills & Competencies:

• Communication Skills: Excellent verbal communication skills in English and Hindi (or relevant local languages) with a clear and pleasant speaking voice.

• Listening Skills: Ability to listen actively to understand customer needs.

• Interpersonal Skills: Friendly, patient, and professional demeanor.

• Persuasion & Convincing Ability: Ability to present information effectively and guide callers towards the next steps.

• Problem-Solving: Basic ability to address common queries and provide accurate information.

• Computer Literacy: Basic knowledge of MS Office (Word, Excel) and comfortable using CRM software.

• Enthusiasm: Positive attitude and a strong desire to learn and grow in the financial services industry.

• Target Orientation: Ability to work in a target-driven environment.

Compensation:

• CTC (Cost to Company): ₹20,000 per month

Work Locations:

• Delhi

• Gurugram

Join Credila and be a part of a team that helps shape futures!

To Apply: Interested candidates are invited to share their updated resume with us at kirti@shineprojectsindia.in or call 8287937484.

• It is a Full Time सेल्स / बिझनेस डेव्हलपमेंट job for candidates with 0 - 3 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 दरमहा that depends on your interview. It's a फुल टाईम job in Delhi.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., CREDILA FINANCIAL SERVICES LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 10 Telecaller at CREDILA FINANCIAL SERVICES LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this सेल्स / बिझनेस डेव्हलपमेंट job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has 09:00 AM - 06:00 PM timing.