Agents will call the provided numbers and connect with the mentioned contact person.
During the call, agents must follow the approved script and clearly explain the purpose of the call and the key benefits of our product/service.
If the customer redirects the call to another concerned person, the agent should repeat the explanation to ensure clarity.
After the interaction, agents should follow the instructed next steps, such as capturing lead details or scheduling follow-ups.
Kindly ensure all team members adhere to the above process to maintain consistency and quality in communication.