We are looking for a Sales Coodinator to join our team . This role involves acquiring new clients and driving business growth, building relationships with customers, and achieving sales targets. Identifying leads, pitching products or services, and ensuring client satisfaction will be the main responsibility. The position offers an in-hand salary of ₹15000 - ₹20000 along with performance-based incentives and opportunities for career growth.
Key Responsibilities:
Franchisee Support: Serve as the primary point of contact for franchisees, addressing
inquiries, providing assistance, and offering ongoing support to help them meet operational,
marketing, and financial objectives.
Operational Assistance: Support franchisees in implementing standard operating
procedures, ensuring brand consistency, and troubleshooting operational challenges.
Training & On boarding: Coordinate and assist in the training and on boarding of new
franchisees, ensuring they understand the brand’s values, operational standards, and key
business processes.
Compliance Monitoring: Ensure franchisees adhere to company policies, procedures, and
quality standards. Conduct periodic audits to assess compliance and provide
recommendations for improvement.
Communication: Facilitate clear and effective communication between the corporate team
and franchisees, ensuring updates, changes, and new initiatives are communicated
effectively.
Performance Tracking & Reporting: Monitor the performance of franchise locations,
including sales, customer satisfaction, and operational efficiency. Provide regular reports to
senior management and franchisees on performance metrics.
Problem Resolution: Address any issues or challenges faced by franchisees and work to
resolve them promptly, ensuring minimal disruption to operations and customer service.
Marketing Support: Assist franchisees in executing national and local marketing campaigns.
Provide guidance on marketing strategies, promotional activities, and social media
engagement to drive foot traffic and sales.
Franchisee Relationship Management: Build strong, professional relationships with
franchisees to foster trust, open communication, and long-term collaboration.
Franchise Growth: Support the franchise expansion strategy by assisting in the recruitment
and on boarding of new franchisees, franchise retention.
Continuous Improvement: Collect feedback from franchisees on operational and service-
related issues and collaborate with corporate teams to implement improvements and best
practices.
Skills and Qualifications:
Educational Background: A bachelor’s degree in Business Administration, Management,
Marketing, or a related field is preferred.
Experience: Proven experience in franchise management, coordination, or a similar
customer-facing role, preferably in a franchised environment.
Communication Skills: Excellent verbal and written communication skills, with the ability to
manage relationships and provide clear guidance to franchisees.
Problem-solving: Strong analytical skills to address and resolve operational issues and
conflicts with franchisees effectively.
Organizational Skills: Exceptional time management and multitasking abilities to manage
multiple franchise relationships and support various projects simultaneously.
Knowledge of Franchise Operations: Understanding of franchising operations, compliance,
and industry standards is an advantage.
Customer-focused: Ability to work in a customer-service-oriented environment, with a focus
on delivering high-quality support and guidance to franchisees.
Tech-Savvy: Proficient in using CRM systems, Microsoft Office Suite, and other relevant
software tools.