We are seeking a dedicated and detail-oriented R&D Executive to support our PhD clients by coordinating their research needs and ensuring timely delivery of academic services, such as thesis assistance, documentation, and subject-specific requirements. This role also involves proactive client follow-ups, understanding academic standards, and contributing to sales development by offering tailored research solutions
Key Responsibilities:
Serve as a point of contact for PhD clients and understand their research-related needs.
Coordinate the development and delivery of research documents including thesis writing, proposals, and journal papers.
Maintain regular follow-ups with clients regarding project progress and feedback.
Collaborate with the internal academic team to ensure timely and quality service delivery.
Maintain accurate records of communication and ongoing project status.
Address client queries and provide academic guidance in coordination with subject matter experts.
Contribute to sales development by identifying upselling or cross-selling opportunities within ongoing projects.
Ensure high levels of client satisfaction and project success.
Required Skills & Qualifications:
Bachelor's or Master’s degree (preferably in English, Research, Education, or any academic field).
Experience in academic writing, client servicing, or educational support is preferred.
Strong written and verbal communication skills in English.
Ability to manage multiple projects and follow through with deadlines.
Excellent organizational and coordination skills.
Proficiency in MS Office and document formatting tools.
Growth Opportunities:
Potential to grow into senior roles such as Project Lead, Client Success Manager, or Academic Consultant based on performance.