1. Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls, emails, and other means of communication.
2. Ensure the collection of outstanding fees from parents within the specified time.
3. Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.
4. Ensure a delightful customer service experience by developing a strong rapport with the students & Parents and addressing their concerns by offering a quick resolution.
5. Ensure adherence to internal processes and compliance.
To be successful in this job role, you are required to have:
1. An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.
2. Proficiency in Microsoft Office and writing emails, & comfortable working on software related to Sales & Services.
3. Fluency in the communication of English and the Regional language.
Must have Attitude:
1. Customer Orientation
2. Sense of Ownership and Accountability.
3. Result orientation
4. Emotional intelligence for working in a Team.
Qualification:
1. Must have a bachelor’s degree.
2. Preferred BTech / MBA /Master's in Psychology, Education, etc.
Experience:
1. Previous experience in counselling of educational services.
2. Previous experience in Business-to-Consumer (B2C) sales across industries.
Key Interactions:
External
-Students, Parents & School’s Representatives.
Internal
-Branch’s Academic & Non-Academic teams.
-Regional Student Support Centre.
-Regional Sales & Operations Team.