Position: Store Supervisor
Location: South Mumbai
Experience: 2-3 years
Qualification: Graduate
Company: Big Basket
Job Responsibilities:
Comes in shifts and is accountable for overall store/LMD operations. Specific activities to be done:
Metric
a. Responsible for store metrics: OTD, Write off, complaints, attrition
Monitoring
a. Monitor & ae key reports & take appropriate action that will help achieve metrics like OTD, Write-Off, DER, customer complaint
b. Ensure timely GRN, PRN, Cycle count, FEFO expiry process is followed
c. P&L Management
Recruitment, Training & Logistics
a. Co-ordinate with zonal HR to provide optimal staffing.
b. Co-ordinate with training team to ensure new hire training calendar is up to date
c. Attrition and Absenteeism Management
d. Onboarding/Warning letters, Rostering
People Related
a. Ensure rosters are created & people are following it
b. Counsel, coach
c. Reward & recognition programs conducted
d. Timely warnings are given to defaulters
Process Adherence
a. Ensure all process should be follow end to end
b. Monitoring live dashboard and resolve any bottle necks in operations.
c. Drive & review process compliance in store