Key Responsibilities:
Financial Counseling:
Providing patients with information about various payment options, including insurance, financing plans, and other potential resources.
Needs Assessment:
Evaluating a patient's financial situation to determine the best payment solutions for their specific healthcare needs.
Payment Plan Creation:
Developing and explaining customized financial plans to patients, outlining costs, payment schedules, and available options.
Customer Service:
Providing excellent customer service and support to patients throughout the financial counseling process.
Collaboration:
Working with healthcare providers, insurance companies, and other relevant stakeholders to facilitate patient access to care.
Administrative Tasks:
Managing patient records, processing paperwork, and maintaining accurate financial data.