Greeting and Welcoming: Warmly greeting visitors and clients, providing a positive first impression.
Answering Phones: Managing incoming calls, routing them to the appropriate person or department, and taking messages.
Administrative Support: Handling tasks like scheduling appointments, managing calendars, and coordinating travel arrangements.
Mail and Correspondence: Sorting and distributing mail, managing faxes and other forms of communication.
Maintaining Reception Area: Ensuring the reception area is clean, organized, and presentable.
Customer Service: Providing information and assistance to visitors, addressing inquiries, and resolving issues.
Basic Office Duties: Assisting with photocopying, scanning, and other basic office tasks.
Maintaining Confidentiality: Handling sensitive information with discretion.
Problem Solving: Addressing unexpected situations and finding solutions.
Required Skills:
Communication Skills: Excellent verbal and written communication skills.
Customer Service Skills: Strong customer service orientation and interpersonal skills.
Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain a tidy workspace.
Computer Proficiency: Familiarity with basic computer software (e.g., Microsoft Office) and ability to learn new systems.
Adaptability: Ability to adjust to changing situations and handle unexpected tasks.
Professionalism: Maintaining a professional demeanor and appearance at all times.
Problem-Solving Skills: Ability to identify and resolve issues quickly and efficiently.
Teamwork: Ability to work effectively with others in a team environment.