Key Responsibilities:
Greeting Visitors:
Welcoming guests, directing them to the appropriate location, and providing a positive first impression.
Managing Phone Calls:
Answering, screening, and transferring calls, taking messages, and managing voicemail.
Administrative Tasks:
Maintaining calendars, scheduling appointments, handling mail, filing, and other clerical duties.
Customer Service:
Providing information, answering inquiries, and assisting with basic customer service needs.
Office Support:
Ensuring the reception area is tidy and well-organized, managing office supplies, and potentially handling travel arrangements or other administrative tasks.
Additional Responsibilities (depending on the specific organization):
Security Management: Managing visitor logs, issuing badges, and monitoring building access.
Data Entry: Entering information into databases or spreadsheets.
Financial Tasks: Keeping records of office expenses, preparing invoices, or managing petty cash.
Event Coordination: Assisting with event planning and preparation.
Skills:
Communication: Excellent verbal and written communication skills.
Customer Service: Friendly, patient, and able to handle inquiries with professionalism.
Organizational: Strong organizational skills and attention to detail.
Multitasking: Comfortable handling multiple tasks simultaneously.
Computer Skills: Proficiency in using computer software and office equipment.
Receptionist job description - Recruiting