Guest Check-In/Check-Out:
Greet guests upon arrival.
Handle the check-in/check-out process efficiently.
Verify guest information and provide room keys.
Reservations and Bookings:
Manage room bookings via phone, email, and online platforms.
Update reservation system and room availability.
Customer Service:
Respond to guest inquiries and complaints professionally.
Provide information about hotel services, facilities, and local attractions.
Administrative Duties:
Maintain accurate records of bookings and payments.
Process payments and generate invoices.
Handle clerical tasks like filing, emailing, and data entry.
Communication and Coordination:
Liaise with housekeeping, maintenance, and other departments.
Relay guest requests or issues to relevant staff.
Security and Policy Compliance:
Ensure guests comply with hotel policies.
Monitor guest access and maintain privacy/confidentiality.
Assist with travel arrangements or restaurant bookings.
Promote upgrades or additional hotel services.
Handle lost and found items