Quality Auditor

Key Responsibilities:

• Conduct daily audits across data entry, training, and call/email communication processes.

• Perform CSAT and DSAT analysis to identify improvement areas and customer pain points.

• Identify bottom quartile performers and assist in targeted coaching interventions.

• Monitor and evaluate training sessions; conduct audits to assess training effectiveness.

• Deliver refresher training sessions or corrective coaching where required.

• Ensure SOP and script adherence across processes; suggest improvements proactively.

• Create and maintain dashboards and reports such as DPR (Daily), WPR (Weekly), MPR (Monthly).

• Collaborate with operations and training teams on TNI (Training Needs Identification) and implement PIP (Performance Improvement Plans) as needed.

• Utilize CRM tools and audit software to track quality metrics and generate reports.

• Design, update, and maintain SOPs and quality checklists for all monitored processes.

• Apply effective feedback techniques to support employee development and service quality improvement.

• Present quality dashboards and summaries to management with actionable insights.

• Assist in establishing quality frameworks for new projects and process rollouts.

• It is a Full Time मॅन्युफॅक्चरिंग job for candidates with 1 - 5 years of experience.

More about this Quality Auditor job

1. What is the eligibility criteria to apply for this Quality Auditor job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 दरमहा that depends on your interview. It's a फुल टाईम job in Gurgaon.
3. How many working days are there for this Quality Auditor job?
   Ans: This Quality Auditor job will have 5 working days.
4. Are there any charges applicable while applying or joining this Quality Auditor job?
   Ans: No, there is no fee applicable for applying this Quality Auditor job and during the employment with the company, i.e., MTG LEARNING MEDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Auditor role?
   Ans: There is an immediate opening of 2 Quality Auditor at MTG LEARNING MEDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this मॅन्युफॅक्चरिंग job.
8. What are the timings of this Quality Auditor job?
   Ans: This Quality Auditor job has Day Shift.